Shipezdeals order cancellation and return policy guide
welcome to ShipEzDeals! We cherish your happiness, and that’s why we want you to enjoy the process of shopping here. Below is our policy on the transparency and clarity of the cancellation of orders, as well as the return. Ensure that you fully comprehend cancellation and return processes and requirements outlined in this manual.
Order Cancellation Policy
1. Cancellation Time Window
Cancellation of the order can be done any time before it leaves our store. Afterwards, cancelling the order will no longer be allowed. Nevertheless, you could refuse to accept the order when it comes to your door.
2. Time Window Variations
However, it depends on a certain product category and its cancellation time window can vary between 24 hours or three working days from now. It must however be understood that after specified time cancellation may not be permitted freely due to a potential charge applied as cancellation fee. These time details appear in the product page or order confirmation page so they come as fixed time window.
3. Seller Cancellation
If anything unusual arises and the seller decides to cancel any pre-ordered goods, a full refund will be provided.
4. Shipezdeals Discretion
However, Shipezdeals maintains the right to accept or reject an order cancellation. The platform can also change the time window or cancellation fee anytime.
Returns Policy
to this end, we have a returns policy that allows for alternatives such as a replacement, exchange or even a refund, offered directly from our sellers. It is worth mentioning that each group of products has its own return policy.
Section I: Categories, Return Windows, and Action Items.
Furniture
• Categories: Home & Life, Pets at home and other Home (except Home Decor., Furnishing & house hold items).
• Returns Window: 10 working days
• Actions: Refund or Replacement
• Installation Products: Returnable after installment by their appointed agents.
• Troubleshooting: In this respect, we can do so via emails, telephone or physical visits.
Lifestyle
• Categories:, Lifestyle: Watch, T-Shirt, Footwear, Sari, Short, Dress, Kid’s (Capri, Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage, etc…
Lifestyle: Jewelry, Footwear Accessories, Travel Accessories, Watch Accessories, etc..
Lifestyle: Winter Wear (sweatshirt, jacket, sweater, cardigan, kids thermal, pullover, windcheater, tracksuits, thermal, shawl, track top, glove, muffler, scarf, blazer, uniform sweatshirt, uniform blazer, kids muffler, kids mitten, shrug, poncho ,uniform _sweater, cap, waistcoat, legwarmers
• Returns Window: 10 working days
• Actions: Refund, Replacement, or Exchange • Actions: Refund or Replacement
Book, and others like Sporting Goods (Sports Equipment’s), Exercise and Health Supplies and Part II Supplies and Equipment (Auto Accessories)
• Returns Window: 7-9 working days
• Actions: Replacement only
Toys, Stationary, Musical Instruments
• Returns Window: 7-9 working days
• Actions: Replacement only
Non-Returnable Categories
• Examples: Harmonicas, flutes, mobiles except some brands, electronics except some brands, large appliances etc.
• Returns Window: 7-9 working days
• Actions: Replacement only
Mobile phones (specific brands), electronics (specific brands), large appliances (specific brands)
• Returns Window: 7-9 working days
• Actions: Service Center Replacement/Repair only
No Questions Asked
• Returns Window: 10 working days
• Actions: Refund or Replacement
• Policy Highlights: Allow ease access of product return requests that are only subjected to product validations and fraud prevention measures.
Refurbished
• Returns Window: 7-9 working days
• Actions: Replacement only
Refund processing and pick up
Conditions Checked during Pick-Up
• Correct Product: IMEI, the name, brand, serial number, and so on should be matched.
• Complete Product: All accessories and freebies present
• Actions: Refund
Home
• Categories: Power tools, household items & home décor, furnishing.
• Returns Window: 7-9 working days
• Actions: Refund or Replacement • Unused Product: Unused, unwashed, with intact seals.
• Undamaged Product: no scratches, dent, tears or holes.
• Undamaged Packaging: Original packaging undamaged.
General rules of a successful return – part 3.
• Refund Processing: The money will be returned as soon as the seller receives the returned product provided that the product is eligible for a refund.�
• Replacement for Unavailable Products: Where a replacement is not readily available, the item will be refunded fully.
• Missing/Damaged Accessories: The seller might exchange the accessory or offer an alternative e-Guarantee Value (eGV).
• Open Box Deliveries: Acceptance of open box deliveries with no returns after acceptance.
• Installation Services: Do not open the packaging in cases of products that are supplied or installed on site. Individuals with authorization, will help in unpacking and installation.
• Furniture Specifics: Authorized service persons shall address such furniture-related problems and make attempt at resolutions through parts replacement where applicable or otherwise replacement as may become inevitable.
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the guide is comprehensive as far as cancellation or returns are concerned to make shopping simple for our esteemed customers at Shipezdeals. In case of any clarifications please do not hesitate to dial our 24/7 Customer Care number. Happy shopping